FAQ
Website design FAQs
Answers to the questions we are asked most about our free website call, Live in a Day, prices, process, hosting and SEO.
The free call and Live in a Day
What is the free 15-minute website call?
We go through your current website with you, page by page: what is working, what may be costing you enquiries, and what we would change first. It is free, there is no obligation, and there is no hard sell. To book, email patrick@websitedesign365.com or use the contact form with your website address, a phone number and a couple of times that suit you. We confirm by email and call you at the agreed time, by phone or video call.
Is the call really free and no obligation?
Yes. If we can help, we will tell you how and what it would cost. If you only need a few changes you can make yourself, we will say so.
What is Live in a Day?
For a standard small-business site, once we have your content and sign-off, we can have your new website live within one working day. It costs £799 ex VAT, the same as our Refresh package.
What do I need for Live in a Day?
A standard site of up to five pages; your wording, logo and photos ready before the day; the page list and layout signed off; someone available on the day to approve the pages; and access to your domain.
What cannot be done in a day?
Online shops, booking systems, large content migrations and custom features are not one-day jobs. For those we give you a realistic timetable in writing instead.
Will my domain work straight away?
Pointing a domain at a new site usually takes effect within a few hours, although DNS changes can occasionally take longer to reach every network. We do not change your email settings unless you ask us to.
Prices and payment
How much does a website cost?
Live in a Day and Refresh are £799 ex VAT for up to five pages. Business is £1,495 ex VAT for up to ten pages with 12 months of hosting. Commerce / Growth starts from £2,495 ex VAT. If the work sits outside those packages, we quote it. See pricing.
What is the difference between the packages?
Live in a Day is a standard five-page site launched in one working day. Refresh is the same scope with more time and two rounds of revisions. Business is the usual fit for a small or medium-sized company: more pages, content migration, Google Business Profile and a year of hosting. Commerce / Growth is for shops, bookings or larger sites.
Do the prices include VAT?
No. All prices exclude VAT. We will state VAT clearly on proposals and invoices if and when we are registered.
How do I pay?
Our standard approach is 50% to begin, once the scope is agreed in writing, and 50% at launch.
Are there monthly fees?
Not for the build. Hosting is optional on Live in a Day and Refresh at £25 a month, and included for 12 months on Business and Commerce. After that, optional care is £25 to £35 a month.
Projects and timing
How long does a website take?
Live in a Day sites launch within one working day once content and sign-off are in. A typical Refresh or Business site takes a few weeks from an approved brief and content. Shops and migrations take longer, and we say so up front.
Do I need to supply the words and photographs?
Yes, usually. You know your business best. We edit, structure and lay out what you provide, and can reuse good wording from your current site. Full copywriting and photography are quoted separately.
Can you revamp my existing website rather than start again?
Yes. Most of our work is revamps. We keep what still works and rebuild the rest. See website redesign.
Do you only work in Belfast?
No. We are based in Belfast and work with businesses across Northern Ireland and the rest of the UK.
Will my current site stay live while you work?
Yes. We build on a private staging address and switch over at a planned time.
Ownership, hosting and technical
Who owns the website and the domain?
You do. The domain should be registered in your name, and the site you have paid for is yours, whether you host with us or elsewhere.
Do you build in WordPress?
Yes. WordPress lets you edit your own site, is supported by a huge community, and can be moved to any competent host.
Is hosting included?
It is included for 12 months on Business and Commerce. On Live in a Day and Refresh it is optional at £25 a month, or we can work with a host you already use.
Will my email be affected?
We check where your email is hosted before any change and do not change your email settings unless you ask us to.
What if I need changes after the site is live?
Each package includes 30 days of fixes for agreed items. After that you can make everyday changes yourself, ask us to quote, or use optional care.
SEO and marketing
Will my new website rank on Google?
Every site includes on-page SEO foundations. We do not promise rankings, because nobody honestly can, but we make sure the basics are right.
Do you offer ongoing SEO after launch?
Yes, if you want it, scoped and quoted separately. Many small businesses do well with solid foundations and an up-to-date Google Business Profile.
Will you add testimonials or logos from other clients to my site?
Only genuine ones you have permission to use. We never invent reviews, testimonials or statistics, on our site or yours.
Not answered here? Email patrick@websitedesign365.com or book a free 15-minute call.
Two ways to get started
Talk it through for free, then go live fast
Not sure what your website needs? Start with a free 15-minute call. If you already know, and your content is ready, a standard small-business site can be live within one working day.
Free · 15 minutes · No obligation
Book a free 15-minute website call
We go through your current website with you, page by page: what is working, what may be costing you enquiries, and what we would change first. It is free, there is no obligation, and there is no hard sell.
- Your homepage on a phone and on a desktop, as a new customer sees it
- Whether it is clear what you do, where you work and how to get in touch
- Contact routes: phone, email and forms, and whether they actually work
Standard small-business sites
Live in a Day: your new website live within one working day
For a standard small-business site, once we have your content and sign-off, we can have your new website live within one working day.
What that needs: your content ready, sign-off on the page list and layout, and access to your domain. Shops, bookings and large migrations take longer, and we will say so.
Prefer email? Write to patrick@websitedesign365.com. We aim to reply within one working day.
Get started
Book your free 15-minute website call
Send us your website address and a couple of times that suit you. We will go through the site with you, tell you honestly what we would change, and quote a one-off fee if you want us to do the work.
Or email patrick@websitedesign365.com
